Hatty's Sweet Shop


Deliveries & Returns

Delivery Information

All orders received before 1pm are guaranteed dispatched the same day (Monday – Friday) and we promise we will do our best to dispatch any orders received after 1pm the same day as well. You can choose either first or second class postage with Royal Mail.

Any orders with a combined order weight of over 1KG will be sent by courier with a target delivery time of 2-4 days for first class and 3-5 days for second class.

Shipping charges are calculated according to the total weight of your order.  All shipping charges are shown before you check out so there are no hidden charges.

If for any reason we are unable to ship your order within our target deadline, we will keep you informed by phone or e-mail.

Returns Policy

Please note refunds are only applicable on damaged or incorrect items.If an item is incorrect or damaged you must notify our customer service team at hatty@hattys.co.uk within 24 hours from receipt of goods. Photographic evidence will usually be required.

To be eligible for a return your item(s) must be unopened and/or unused, in the same condition that you received and must also be in the original packaging. To complete your return we require a receipt or proof of purchase.

Please note this does not apply to items purchased in-store. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. This does not affect your statutory rights.